Mediation and Alternative Dispute Resolution I-IV

6 Modules of 15 h each (= 90h)

The training modules can be contracted separately; individual personal training is also available.


Contact us for proposals and costs estimate     HERE

 

Since 2002 we teach this course in Portugal and internationally in collaboration with a considerable variety of organisations (ex.: ICFML, IL3-Barcelona, iMEDIAR, MEDIARCOM, RAL, TUM, Universidade Lusófona de Humanidades e Tecnologia)

 

Mediation I - Introduction

Objectives:

Provide in depth knowledge with regard to the available means for conflict resolution | Promote decision making competence on: When to mediate (or not) a conflict | Understand the fundamentals of consensus-building strategies | Create knowledge regarding the specific characteristics of mediation | Provide skills to create arenas for dialogue

Contents:

Basic concepts | The mediation process | Professional paradigms and axioms of mediation | Roll-plays and exercises | Self-awareness

 

Mediation II – Conflict Analysis and Adversarial Dynamics

Objectives:

Promote the ability to analyse the conflict in different aspects | Stakeholder analysis techniques and relevant methodologies to mobilize stakeholders | Provide skills for designing a specific mediation process based on a conflict

Contents:
Typology and systematization of conflicts | Methodologies and tools for diagnosis and analysis | Mediation process design and logistic demands | Self-awareness | Roll-plays and exercises

 

Mediation III – The Mediators’ Tool-Kit

Objectives:

Enhance the competence to choose and implement specific tools of mediation, enabling the mediator to develop strategies to overcome difficult situations in mediation - based on his/her personal style | Develop communicative skills | Promote awareness of personal style while mediating | Respond flexibly to adverse situations and develop strategies to overcome difficult situations

Contents:

Communication skills | Active listening | Empathy and rapport | Assertiveness | Interview techniques | Types of questions and when to use | Feedback | Reframing | Self-awareness and genuine personal capacity for mediation | Key aspects of group dynamics | Roll-plays and exercises

 

Mediation IV – The Mediation Process 

Objectives:

Systematize and connect the knowledge of the previous courses "Mediation I - III | Promote a deeper understanding of the mediation process and its phases and stages | Acquire critical analysis of personal characteristics with respect to the profile of the mediator | Learn to identify the myths and fears of mediation (as a mediator and as a stakeholder) and develop appropriate attitudes

Contents:
Narratives and "truth" | Structured storytelling | Positions, interests and needs | Values | Ventilation of emotions | Dynamics of consensus construction | Alternatives and options | Agreement | Manage and improve the dynamics of the process of mediation | Specific skills of mediators | Myths and fears | Roll-plays and exercises

 

Mediation V – Mediation Fields – Ethics and Deontology of Mediation

Objectives:

Provide knowledge about different fields of mediation and its specific characteristics | Promote an understanding of methodological and logistical requirements in each of the fields, in particular through the diagnosis of context, the stakeholder analysis, the structuring of the process, goal setting, clarification of expected results, the inventory of barriers or threats and how overcome these | Reflect on ethical and deontological concepts, attitudes and challenges being a mediator and intervening as such

Contents:

Mainly bi-lateral mediation: Family / Community / Commercial / Workplace / Victim-Offender | Mainly multilateral/multiparty Mediation: public decision making / work-place / large family systems, etc. | Evaluation and management of decision cycles on different platforms of intervention | Management of teams | Ethics and deontology | Challenges of inter- and supervision | Roll-plays and exercises

 

Mediation VI – Practice in Mediation

Objectives:

Promote realistic mediation experiences | Assure the correct implementation of mediation fundamentals and promote techniques to design, implement and manage mediation processes successfully

Contents:

Laboratory of mediation | Roll-plays with invited stakeholders (actors) | Video and analysis | Reflection and intervision | Self-awareness | Interchange of experiences | Eventually: excursion