What is Mediation?

In controversial situations and all types of conflicts, the mediator assists the parties to cooperatively develop consensual solutions which meet the needs and interests of all involved.



Clarification of the origins and roots of conflict and the involved emotions Þ exploration of the stakeholders’ positions Þ Identification of the parties’ needs and interests Þ definition of relevant topics to discuss and elaboration of alternatives as possible solutions Þ evaluation of alternatives and choice of solutions Þ collaborative elaboration of a consensual mediation agreement



Mediation is a fast and economically appealing process, especially suited to the co-construction of creative consensual conflict solutions. Mediation permits collaborative decision-making and promotes the development of consensual, sustainable agreements. The continuous and fruitful dialogue between participants, leads to greatly improved mutual relations. Thus, the implementation of a mediation process to solve conflicts reduces the danger of escalation and prevents further adversarial dynamics.

When to Contact a Mediator?

  • In personal or professional latent or manifested conflict situations
  • Whenever the involved parties take different stands, have diverging interests and aspire antithetical solutions
  • When there is need for a quick, effective and sustainable resolution of the conflict


You Contact Us… and Then? How Will This Work?

  • The first step is to contact us. Use the function “Contact” for this purpose and write us an e-mail explaining the general situation - or simply request a meeting.
  • During the first meeting we will analyse the situation together with you and propose a preliminary process design
  • Next we will contact the “other(s)” (person(s), institution(s) or enterprise(s), checking their readiness to integrate and perform a mediation process.
  • If all crucial stakeholders are ready to join in, we book the first mediation session in which all participants collaboratively agree on procedure and agenda
  • The number and schedule of mediation sessions depends on the complexity of the conflict, but most conflicts can be resolved within 3 to 8 sessions
  • The mediation concludes with an agreement signed by all involved parties.
  • Under certain circumstances such an agreement can be approved in court, turning the agreement legally enforceable.


Our Experience in Mediation

  • We have collaborated since 2002 with the Portuguese Ministry of Justice (accredited to integrate the lists of the Portuguese magisterial courts (Julgados de Paz)
  • We have intervened as independent mediators since 2001, in commercial and professional conflicts, as well as in community conflicts and collaborative public planning situations, having been contracted by a considerable variety of clients.  
  • Our large network comprises national and international organizations and institutions. Thus we are able to convene teams of experienced mediators, adequate to any conflict situation. Furthermore – if convenient - we might integrate a wide range of professional expertise, inviting experts to our project teams (e. g. as consultants or supervisors) 


Some Project Examples     HERE                    

Consult a list of our clients   HERE


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